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FAQ
Clearing your doubts, embarking on Taiwan — every answer is the beginning of your wonderful journey!

1. What’s included in the Taiwan package tours? Are there hidden fees?

1. What’s included in the Taiwan package tours? Are there hidden fees?

We aim for full transparency. Here’s what’s included:

One-day tours:

  • Private transportation (including fuel, parking, and tolls)

  • Professional guiding services (guide’s meals included)

  • Attraction tickets or activity fees

  • Lunch, if listed in the itinerary

Multi-day tours:

  • 3-star hotel accommodation with breakfast

  • All transportation and entrance fees

  • Guiding services and guide’s meals

  • Some additional meals (as listed)

Not included:

  • Flights, tips, personal expenses, and unlisted meals

2. What is the difference between a package tour and a customised tour?

Our package tours are expertly crafted by travel specialists to showcase the highlights of Taiwan. They are ideal for travelers who want a convenient, well-rounded experience without the hassle of planning.
 

Package tours follow a fixed itinerary and cannot be modified. However, if you'd like to tweak an existing tour or build one from scratch, we offer customised tours tailored to your preferences. To get started, contact us at william.chang@pinho-travel.com or fill out our Create Your Trip form. Please note that custom tour prices differ from our standard packages.

3. What is the minimum group size for your tours?

Most tours require a minimum of 2 to 4 people. If the minimum is not reached, you may still join by covering the equivalent cost of the minimum group size.

4. Will it be a large group on a coach bus?

No. To ensure a high-quality experience, shared tours are capped at 12 participants. If your party exceeds 12, the tour is upgraded to a private format automatically.

5. What kind of transportation is used during the tours?

We match the vehicle type to your group size:
 

  • 2–3 travelers: 5-seater sedan

  • 4–7 travelers: 8-seater van

  • 8–12 travelers: 20-seater minibus

6. Will there be a tour guide?

Yes. All tours include a professional guide who accompanies you throughout the day:
 

  • Groups of 2–7: Driver-guide (one person handles both roles)

  • Groups of 8–12: Separate driver and guide for full support

7. How long does each tour day last?

Tour days usually run 8–10 hours, depending on the itinerary and traffic. We prioritize comfort and a relaxed pace.

8. Are your tours suitable for travelers with disabilities?

Some standard tours may not be accessible. However, we offer customised accessible tours with the following options:
 

  • Wheelchair-friendly vehicles

  • Accessible hotel rooms

  • Custom itineraries with barrier-free attractions

  • Rental assistance for wheelchairs/mobility aids
     

Contact william.chang@pinho-travel.com or use the Create Your Trip form to plan a safe, comfortable tour.

9. What affects the price of a Taiwan tour?

Key pricing factors:
 

  • Duration & destinations (e.g., 1-day vs. 4-day tours)

  • Group size (larger groups = lower per-person cost)

  • Custom features (e.g., private workshops)

  • Seasonal demand (peak seasons are more expensive)

  • Accessibility needs (special equipment/guides may increase cost)
     

Contact us for a personalized estimate.

10. How do I book a Taiwan tour?

Submit the online form on your preferred tour page or email us at william.chang@pinho-travel.com or use the Create Your Trip form. Booking is confirmed after full payment is received.

11. When should I book my tour?

To ensure availability:
 

  • Peak seasons (Mar–Apr, Oct–Dec): Book 2–3 months in advance

  • Off-peak times: 1 month ahead is typically sufficient

12. What is your cancellation policy?

Please refer to our Terms and Conditions for details.

13. What should I prepare before visiting Taiwan?

Check if a visa is required for your nationality.

Visit the Ministry of Foreign Affairs website for updated info and apply accordingly.

14. What should I pack?

After booking, you’ll receive a Pre-Departure Guide. In general, pack:
 

  • Comfortable shoes

  • Sunscreen and umbrella

  • Power bank

  • Weather-appropriate clothing
     

Let us know in advance if mobility support is needed.

Let us help you plan a smooth and unforgettable journey!

15. Taiwan Travel Tips 

  • Best time to visit: March–May and Sept–Nov for mild weather

  • Avoid typhoon season: June–August

  • Essentials to bring: Power bank, umbrella, comfy shoes, sun protection

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