Privacy Policy

At Pinho Travel Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or browse our website.
 

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Your name, email address, phone number, nationality, passport number, birthdate, and other contact or identification details required for booking tours and travel insurance.

• Payment Information: Details related to payment methods such as credit card, bank transfer, or PayPal (processed securely via third-party systems).

• Travel Preferences: Information related to your travel interests, accessibility needs, and custom tour requests.
   

2. How We Use Your Information

We use your personal information for the following purposes:

• To confirm and manage your bookings

• To provide travel services and customer support

• To arrange travel insurance as required by Taiwanese law

• To send itinerary details, invoices, or updates regarding your tour

• To improve our website and service experience

We do not sell or rent your personal information to third parties.
 

3. Sharing of Information

We may share your data only with trusted third-party partners and service providers involved in fulfilling your travel arrangements, such as hotels, transportation providers, or insurance companies. All partners are required to handle your information with care and solely for the purpose of delivering services related to your tour.
 

4. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet or storage is 100% secure. We recommend not sending sensitive data (e.g. passport copies) via unsecured channels.
 

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent (if applicable)

• Contact us with any privacy-related questions

To exercise your rights, please email william.chang@pinho-travel.com.
 

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
 

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.
 

8. Policy Updates

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. Continued use of our services implies acceptance of the latest version.
 

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

William Chang
Email: william.chang@pinho-travel.com